FAQs – The Birthday Times

Several things set us apart:

Real Historical Data: Every newspaper includes actual news events, headlines, and stories from the exact year of birth
Real People: The "Also born on that day" section features real, notable people who share the same birthday
Real Birthday Twins: Your "birthday twin" section showcases real individuals born on your exact date
Museum-Grade Paper: Printed on archival paper that resists fading for up to 100 years
High-End Printing: Pigment-based ink ensures vibrant colors and exceptional quality
A Piece of History: This isn't just a gift—it's a time capsule capturing a moment in history that can never be entered again

Several things set us apart:

Real Historical Data: Every newspaper includes actual news events, headlines, and stories from the exact year of birth
Real People: The "Also born on that day" section features real, notable people who share the same birthday
Real Birthday Twins: Your "birthday twin" section showcases real individuals born on your exact date
Museum-Grade Paper: Printed on archival paper that resists fading for up to 100 years
High-End Printing: Pigment-based ink ensures vibrant colors and exceptional quality
A Piece of History: This isn't just a gift—it's a time capsule capturing a moment in history that can never be entered again

A front page made for one person: their name, photo and your message, alongside top news, hit songs, prices, famous birthdays and a birthday twin from the year they were born.

No. It’s a newly designed front page filled with real history from their birth year, made just for them.

Choose the product (Framed Print or Printed Newspaper in a Scroll Tube), select size and options, enter the personalised text and images during checkout, review the digital proof (if applicable), then complete payment.

Yes. For personalised orders we provide a “live preview “ before you make the payment. Carefully check spelling, dates, photos and layout — once you make the payment and we start production changes, cancellations, or refunds are generally not possible.

We accept high-resolution JPEG or PNG files. For best results, upload images at least 1500–2000 px on the longest side and avoid heavy compression

No. Enter their birth date, name, a short message and a photo, and we build the newspaper for you.

Any date from January 1, 1920 to December 31, 2010.

By default, the age they turn on their next birthday, or today’s age if their birthday is today. You can switch to the other age with the Edit link in the builder.

Up to 15 characters each for first and last name, and up to 100 characters for your message.

Your newspaper is emailed to you as a PDF attachment once payment is confirmed. It usually arrives within minutes, though it can take a little longer at busy times. Check your spam folder if you don’t see it.

The PDF is attached to the email, so keep that email safe. If you lose it, contact us and we’ll resend it.

Tabloid, 11 × 17 inches, the classic newspaper size.

Most home printers only print Letter size, so we recommend a print shop that offers 11 × 17, such as Staples or FedEx Office. Ask them to print it on 11 × 17 paper at 100% scale. Heavyweight matte paper or cardstock gives the best result.

Yes. It fits a standard 11 × 17 frame, and the page includes a small margin on each side for framing.

No. In the US, newspapers are a digital download only.

Framed Print: A finished, ready-to-hang framed personalised newspaper.
Printed Newspaper (Scroll Tube): A rolled printed newspaper delivered in a protective scroll tube — great for gifting or display in a frame later.

We print on museum-grade archival paper using pigment-based inks and high-end printers. This combination is designed to resist fading and provide exceptional tonal range and colour accuracy.

The personalised newspaper is printed on A3 museum grade paper

Our archival, museum-grade paper and pigment inks are resistant to fading for up to 100 years when displayed and cared for correctly (kept out of direct sunlight, low humidity, and framed under UV-protective glazing where possible).

We offer a selection of high-quality frames and mounts. Frame styles, colours, and glazing options are listed on the product page. If you have a specific framing request, contact us and we’ll see how we can help.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Typical processing time for framed prints and personalised items is 1–2 business days after proof approval and payment. Shipping times depend on your location and chosen carrier; estimated delivery is shown at checkout.

Currently we primarily ship within Australia. If you need international delivery, contact us with the destination and we’ll provide options and pricing.

Yes. Once your order dispatches you’ll receive an email with the carrier and tracking number so you can follow your parcel.

To maximise longevity:

Avoid prolonged direct sunlight.
Display in a stable, moderate-humidity environment.
Use UV-protective glazing in frames where possible.
Handle prints by the edges or wear clean gloves to avoid fingerprints.

Yes — the printed newspaper in the scroll tube can be framed later. We recommend flat-mounting the paper under archival matting and UV glazing for display.

Inspect your order on arrival. If your item is damaged, defective or materially different from your approved proof, email orders@thebirthdayherald.com.au within 7 days of delivery with your order number and clear photos of the item and packaging. We will investigate and, if approved, offer a replacement, reprint, or refund.

Because items are personalised and made-to-order, we generally cannot offer refunds for change of mind after production has started or after you approve a digital proof. See our Refund Policy for details.

We’re happy to help if you contact us before we start printing. Once production has begun, we may not be able to reprint or refund for errors you supplied.

Email: orders@thebirthdaytimes.com.au Please include your order number and as much detail as possible so we can help quickly.

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FAQ — The Birthday Times

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FAQ — The Birthday Times

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Birthday Times